Privacy Policy
Welcome to Hotel Ramgarh Palace, a heritage palace hotel in Ramgarh, Rajasthan. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information when you:
- Book a room online
- Make a direct reservation
- Plan a destination wedding or event
- Visit our official website
- Stay at our hotel in Rajasthan
This Privacy Policy explains how we handle personal information in compliance with applicable Indian data protection laws.
1. Information We Collect
When you book accommodation at Hotel Ramgarh Palace or contact us for wedding and event services, we may collect:
A. Personal Information
- Full name
- Mobile number
- Email address
- Residential address
- Government-issued ID (Aadhaar, Passport, Driving License, etc.)
- Nationality and travel details (as required by Indian hospitality regulations)
B. Booking & Stay Information
- Check-in and check-out dates
- Room category selected
- Special requests and preferences
- Number of guests
- Wedding or event details (if applicable)
C. Payment Information
- Payment confirmation details
- Transaction ID
(All online payments are processed through secure payment gateways. We do not store full card details.)
D. Website & Technical Data
- IP address
- Device type
- Browser type
- Cookies and analytics data
- Pages visited and session duration
2. How We Use Your Personal Data
- Hotel Ramgarh Palace uses collected data to:
- Confirm and manage room reservations in Ramgarh
- Process secure online payments
- Send booking confirmations and invoices
- Provide hospitality and guest services
- Organize destination weddings and private events
- Improve website performance and user experience
- Comply with Rajasthan tourism and Indian legal requirements
- Send promotional offers and seasonal packages (with consent)
We process personal data only for legitimate hospitality and business purposes.
3. Legal Compliance & Regulatory Requirements
- As a hotel operating in Rajasthan, India, we may collect and retain certain guest information as required by:
- Local police verification norms
- Indian hospitality and tourism regulations
- Taxation and GST compliance requirements
- We may disclose information to government authorities if legally required.
4. Cookies Policy
Our website uses cookies and tracking technologies to:
- Improve website functionality
- Analyze visitor behavior
- Optimize hotel booking experience
- Run digital marketing campaigns.
You may disable cookies through your browser settings; however, some website features may not function correctly.
5. Data Security Measures
Hotel Ramgarh Palace implements industry-standard security measures, including:
- Secure SSL encryption
- Restricted staff access to guest data
- Secure payment gateway integration
- Regular website monitoring
- While we strive to protect your information, no online system can guarantee 100% security.
6. Sharing of Information
We may share limited data with:
- Secure payment processing providers
- IT and website service providers
- Wedding and event partners (only when necessary)
- Government authorities under legal obligation.
- All third parties are required to maintain strict confidentiality
7. Data Retention Policy
We retain personal information only for as long as necessary to:
- Fulfill hotel booking services
- Meet legal and regulatory obligations
- Maintain financial records
- Resolve disputes
- Once no longer required, data is securely deleted or anonymized.
8. Your Privacy Rights
Under applicable Indian data protection laws, you may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of data (subject to legal requirements)
- Withdrawal from marketing communications
- To exercise your rights, contact us using the details below.
9. Children’s Privacy
Hotel Ramgarh Palace does not knowingly collect personal data from individuals under 18 years of age without parental consent.
10. Third-Party Links
Our website may contain links to travel platforms, wedding vendors, or tourism websites. We are not responsible for the privacy practices of third-party sites.
11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements or hotel operations. The latest version will always be published on this page.
